
Complacency Index
164 Reads | 3.5 out of 5 (2 Ratings)
Business
Complacency is the most under-rated, under-discussed and under-researched topic in the business world. We all have complacency, but are unaware of how much complacent we are? It has an impact on the success and failure of an individual and an organization. This book is an attempt to enable us to measure and use complacency in the best way. This book has given a new index called the complacency index, which measures complacency for assessment of innovation and mindset. It will help you to give an insight about how to use complacency index in day to day business life, for innovation. Complacency Index will evolve the existing Human capital Index to the next level. Join me in unfolding the unknown arenas.

good read

great pick for the week!
Foreword
01-01-1970




Foreword
01-01-1970




Acknowledgement
01-01-1970




Part 1
01-01-1970




1. Background
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2. Objective
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3. Eight Areas – What’s Missing, Let’s Think and Find It?
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4. What is “Complacency Index”?
01-01-1970




5. Complacency Index Equation, Linkages with Innovation and Mindset
01-01-1970




Part 2
01-01-1970




6. Calculating Complacency Index and How to Use it?
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7. Sales Side Questionnaire and Complacency Index
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8. Individual Questionnaire and Complacency Index
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9. Product Management Questionnaire and Complacency Index
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10. Delivery Questionnaire and Complacency Index
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11. Human Resource Questionnaire and Complacency Index
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12. Marketing Questionnaire and Complacency Index
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13. Customer Care Questionnaire and Complacency Index
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14. Combined Complacency Index and Impact
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15. Human Capital Index and Complacency Index
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Part 3
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16. Conclusion and Flow of book
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17. What to Achieve
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18. Volume 2 – Research on Complacency Index Results
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